Frequently Asked Questions
About NineGoods
What is NineGoods Studio?
NineGoods Studio creates DIY wooden model kits, including Book Nook Kits, Miniature House Kits, Wooden Models, and Music Box Kits.
Our kits are designed for hobbyists, collectors, and creative makers who enjoy hands-on building experiences.
Product Questions
Are NineGoods kits suitable for beginners?
Yes. Each product has its own difficulty level and recommended assembly time.
Beginners can start with easier kits, while experienced builders can enjoy more detailed miniature projects.
What is included in the kit?
Each kit includes the required wooden pieces, accessories, instructions, and other components needed for assembly.
Tools and batteries (if required) are specified on the product page.
Do the kits require glue or special tools?
Most kits can be assembled with basic tools.
Please check the product page for specific requirements, as some models may require additional tools or glue.
Are these kits suitable as gifts?
Yes. DIY wooden model kits make unique gifts for:
- Book lovers
- Hobbyists
- Creative makers
- Collectors
- Family and friends
Shipping & Delivery
How long does shipping take?
Orders are processed within 1ā2 business days after payment confirmation.
Estimated delivery times:
United States
Standard Shipping: 6ā12 business days ā Free
Europe (Most European Countries)
Standard Shipping: 6ā10 business days ā Free
Other International Destinations
Standard Shipping: 7ā15 business days ā Free
Express Shipping options may be available at checkout depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can track your order through our Track Your Order page.
Please allow some time for tracking information to become active after shipment.
Will I need to pay customs fees or taxes?
International orders may be subject to customs duties, import taxes, or local fees depending on your country's regulations.
Customers are responsible for any applicable charges.
Orders & Payment
What payment methods do you accept?
We accept secure payment methods including:
- Credit Cards
- PayPal
- Apple Pay
- Google Pay
Available payment options may vary depending on your location.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Once your order has entered the shipping process, changes may no longer be possible.
Returns & Support
What if my kit arrives damaged or missing parts?
Please contact us within 7 days after delivery.
Send us:
- Order number
- Photos of the package
- Details of the issue
We will help resolve the problem.
Do you accept returns?
Please refer to our Return & Refund Policy for detailed information about returns and refunds.
How can I contact NineGoods Studio?
If you have any questions, please contact us: support@ninegoods.shop